Talk to our experts
For immediate assistance, talk to our support team.
- US: +1 213 524 1969
- UK: +44 161 619 9530
- AUS: +61 892 100 049
- IND: 044-69656261
Chat with us
Our product experts can help you resolve any product issues or guide you to the right person for any specific needs.
Shoot us an email
For support and technical help, write to support@trainercentral.com
- Services
- Available support plans
- Compare plans
- Meet our experts
Services
Migrations
Migrating your courses from your existing LMS to TrainerCentral is now easier than ever Instead of redoing all the hard work you’ve put into creating your online academy, simply focus on creating new courses on TrainerCentral while we deal with the migration of your collaterals.
Integrations
Our team will help you integrate your favorite applications with your TrainerCentral academy. With the help of Zoho Flow and Zapier,we can help you bridge the communication gap between any application (such as your CRM, email, calendar, social media accounts etc.) and your training academy in TrainerCentral.
Onboarding
We understand that new trainers need all the help they can get to make the most out of TrainerCentral. Our experts will work closely with you to understand your specific needs, provide a tailor-made demo, guide you through every step of the implementation process and provide all the support you need to get started with your online training business.
Available support plans
Our support plans include a wide range of key services including onboarding, continuous technical assistance, and migration of your course contents from other platforms to TrainerCentral.
Classic support
Are you an independent trainer just starting out your online training business? Classic support is available by default with your paid TrainerCentral subscription. You can reach out to our product experts through email, call, chat, or request a remote assistance session.
Premium support
With a quick response time, you can schedule dedicated one-on-one support sessions with our product experts through multiple channels. Premium support enhances your online training experience by prioritizing quick fixes, new feature roll-outs, and possible feature requests.
Compare plans
TrainerCentral accounts come with Classic support by default.
Please contact sales@trainercentral.com to sign up for Premium support.
SERVICES
CLASSIC
PREMIUM
Email support
Live chat support
8 hours (Monday - Friday)
24 hours (Monday - Saturday)
Phone support (toll-free)
8 hours (Monday - Friday)
24 hours (Monday - Saturday)
Remote assistance Share your device screen with our product experts for troubleshooting and issue resolution.
Onboarding support Experience a smooth journey with tailored onboarding support, featuring custom demos and assistance, provided with varying duration based on your selected plan.
15 days
45 days
Configuration assistance
Acknowledgement & initial response time
8 hours
3 hours
Dedicated Technical Account Manager
Migration assistance
Knowledge base Access our collection of detailed documentation of help guides on using TrainerCentral to the fullest. Go
Community forums Raise your queries, find answers, stay up-to-date with product updates, and participate in discussions with the TrainerCentral community. Go
Self-service portal View all your support requests, raise new requests, and get assistance from our support team. Go
Meet our experts
A dedicated team of product experts, ready to provide exceptional support.
Mary Sweena
Customer Success Engineer
Joseph Jenifer
Manager - Customer Support
Raj Kamal
Technical Support Engineer
Jesti Penan
Technical Support Engineer
Balamurali
Technical Support Engineer
Shri Arravindhar Ayyasamy
Customer Success Engineer
Testimonials
"After spending five years using several other online training platforms, I was blown away by the features and support offered by TrainerCentral. The team has been fantastic and very helpful to me when migrating all my courses from another platform."
Ian James
CEO, NLP Hypnosis Institute