TrainerCentral - Cookie Policy
About our cookie policy
We, at Zoho , want to be transparent about how we use cookies on TrainerCentral website and platform. This policy contains all the information you need about what a cookie is, the purpose of cookies, what types of cookies we use, and how you can manage them.
For further information on how we use, store, and secure your personal data, please read our privacy policy.
What is a cookie?
A cookie is a small piece of data stored on your computer or other internet-connected devices. Websites use cookies to identify your browser, provide analytics, and remember information about you such as your language preference or login information. They're generally safe and can't be used to run programs or deliver viruses to your device. Learn more about cookies here.
How does TrainerCentral use cookies?
TrainerCentral uses cookies to understand how you engage with our website. We've meticulously analyzed and chosen these cookies so your privacy and personal data is secured and respected at all times.
What type of cookies does TrainerCentral use?
Cookies are classified as session cookies or persistent cookies. A session cookie expires automatically when your browser is closed. A persistent cookie will remain until its expiration or you clear your cookies. Expiration dates are set in the cookies themselves; some may expire after a few minutes while others may expire after multiple years. Cookies placed by the website you’re visiting are called “first-party cookies".
Below is a detailed list of the cookies we use on our website. Our website is scanned with our cookie scanning tool regularly to maintain a list as accurate as possible. We classify cookies into the following categories:
- Strictly necessary Cookies
- Functional/Preference Cookies
- Analytics Cookies
Strictly necessary Cookies
These cookies are necessary for our website to function and can't be switched off in our systems. They are crucial to help you navigate around the website and use it's features. If you remove or disable these cookies, you may not be able to use our website.
| Cookie Name | Purpose | Validity |
|---|---|---|
| Alphanumeric cookies of length 10 characters(eg: 467aef24c7) | Load balancing and session stickiness | Session |
| csr* / *csr* / *csr, zmpncc, zfccn | Website security | Session |
| dcl_pfx_lcnt | Navigation through cross-domains | Session |
| JSESSIONID | HTTP session token identifier | Session |
| stk, rtk | Login, Signup - Success & failure analysis | Session |
| _imtrem | Manage the 'Remember me' option | Session |
| _z_identity | Manage the user's login session | Session |
| IAMTFA* | Two Factor Authentication validation | Session |
| _zsudc | Manage custom domain login sessions | Session |
| zidp | Maintain OpenID sign in options | Session |
| _fbuid | Maintain Facebook login option | Session |
| GAUTH_TICKET | Provide the authentication token in mobile apps for mobile sign in ability | Session |
| tfa_ac | Two Factor Authentication management | Session |
| clientauthtoken | Support sign in for client portal | Session |
| _iamadt, _iambdt | Manage logged-in user session | 1 month |
| zip | Store IP locale country value for proper website operations | 1 day |
| AKA_A2 | Performance optimisation in loading of pages | 1 hour |
| dcl_bd | Stores the base domain of the current dc(data center) for proper cross data center domain navigation | Session |
| is_pfx | Stores the current web URL domain prefix information | Session |
| IAMTFATICKET_<zuid> | Stores the trusted browser session, when "Trust this Browser" option is enabled during TFA verification by the user. | 180day(s) |
| uesign | Security of website/application | Session |
Functional/Preference Cookies
Function/Preference cookies help us store the choices made by you (such as your user name, language or region) as well as other functionalities (such as controlling the cookie banner, redirection to a new page), to provide a personalized online experience. These preferences are remembered (through the use of persistent cookies) so that you need not set them when visiting the page again.
| Cookie Name | Purpose | Validity |
|---|---|---|
| has_js | Check if JavaScript is enabled in the visitor's browser | Session |
| zc_consent, zc_show | Manage user consent for tracking and cookie banner display settings | 1 year |
| *polls | Maintain state and choices made by visitors in the polls conducted | 1 year |
| zld*dragpos, zld*state | SalesIQ chat window options(position and state) | 5 minutes |
| pll_language | Polylang uses the cookie pll _language to remember the language selected by the user when he comes back to visit the website again. This cookie is also used to get the language information when not available in another way. | 1 year |
Analytics Cookies
These cookies help us improve how our website works thereby helping you easily find what you're looking for. We constantly optimize our website by analyzing information about website visits. For example, these cookies analyze user behavior, which helps us provide more relevant content or suggest certain activities. Information such as how visitors use websites, which site the user came from, the number of each user’s visits, and how long the user stays on the website are also collected by these cookies. We might also use analytics cookies to test new pages or features to see how users react to them.
| Cookie Name | Purpose | Validity |
|---|---|---|
| RT | Measures page load time, or other timers associated with the page | 7 days |
| za_anonymous_id | Understand visitors' behaviour across our website | 1 year |
| zc_cu, zc_cu_exp, zc_tp | Understand visitors' behaviour across our website | 1 year |
| Z*PageURL, Z*Ref, ZohoMarkRef, ZohoMarkSrc | Understand visitors' behaviour across our website | Session, Session |
| *_zldp, *_siqid,*_uuid | Understand visitors' behaviour across our website | 2 years |
| *_zldt | Count number of visits to a page | 1 day |
| zabUserId, zabHMBucket, zabBucket, zabVisitId, ZabSplit, ztpctest, zab_* | Manage, analyse and understand visitors' behaviour across our website | 1 year, 1 year, 1 year, Session, 1 year, Transient, 1 hour |
| cookie-uid | Understand visitors' behaviour across our website | Session |
| gtm_zoho_source | Store referral source information | 3 months |
| *zsrv0.*, zsr*, ps_payloadSeqId | Understand visitors' behaviour on a webpage | 2 hours |
| PaymentsReferral | To identify from the referral partner of the visitor | 90 days |
| creator_cd | Analyse effectiveness of adwords campaigns | 3 months |
| zpzohopage, zpzohoref | Track source and referral webpage information to understand user navigation | Session |
Third-party cookies
What is a third party cookie?
A third-party cookie is one which is not set by the website that you are visiting (eg. cookies set by youtube.com on trainercentral.com). Some of TrainerCentral's own technologies and applications may be hosted in a domain that is a third-party to the domain that you may be visiting. However, our commitment extends to these domains (cdn.pagesense.io, js.zohocdn.com, *.zohopublic.com, zoho.in, zoho.com.au, zoho.com) equally.
TrainerCentral does not allow third-party tracking companies to set cookies or other trackers on our website as part of our commitment to protect the privacy of our users with utmost care. When we embed content that is hosted on a third-party's platform on our website, the third-party may set cookies on your browser which are usually for the purposes of providing the service as intended (such as for bandwidth management, to store your preference of language, tracking consent and for collecting anonymous statistics such as the number of times a video has been streamed). Wherever possible, we choose the most privacy friendly options such as Privacy Mode, Anonymous Statistics Only, to ensure we guarantee you utmost privacy. However, some of the properties of such embeds may not be fully under our control such as our ability to control cookies that are set by these third-parties unilaterally when the webpage embedded with such content loads.
Here is the list of the cookies set by such third-party company embeds on our website.
| Cookie Name | Purpose | Validity | Third Party Name |
|---|---|---|---|
| PREF | This cookie stores your preferences and other information, in particular preferred language, how many search results you wish to be shown on your page, and whether or not you wish to have Google’s SafeSearch filter turned on. | 8 months | YouTube |
| YSC | Registers a unique ID to keep statistics of what videos from YouTube the visitor has seen. | Session | YouTube |
| VISITOR_INFO1_LIVE | Measures your bandwidth to determine whether you get the new player interface or the old. | 8 months | YouTube |
Cookies set by the application on trainers' browsers.
In addition to the previously mentioned cookie categories, TrainerCentral sets cookies in your browsers, that are crucial for navigating and authorizing certain functions of the application. For example, they help the application to verify you and your devices. If you choose to restrict these cookies, certain features like accessing your account or making payments may not be available. The cookies set by the application on your browsers are classified as:
Functional Cookies
The purpose of the functional cookies here is the same as above.
Cookies set by the application on learners' browsers.
Also, TrainerCentral stores cookies on your learners' browsers which are crucial for navigating and authorizing certain functions when they visit certain parts of your website. For example, they help the application to verify your learners and authenticate their devices. The cookies set by the application on your learners' browsers are classified as:
Strictly necessary and Functional Cookies
| Variable name | Purpose of use | Expiry duration |
|---|---|---|
| <Talkid>-audienceId | Account and Session Management. Will be used to connect as same audience in sessions where registration is not enabled | 1 day |
How you can manage cookies?
Cookie preference manager
You can manage your cookie preference anytime by clicking on `Manage Cookie Preference` at the top of this page or via the Cookie icon that appears at the bottom left corner of the webpages(if you visit from the EU, Brazil or California regions).
Browser settings
We assure you that TrainerCentral does not use cookies to violate your privacy. If you wish to block or restrict cookies, you can do so at any time from your browser. Most browsers allow you to control cookies through their 'Settings' preferences. However, if you restrict the usage of cookies, your overall user experience may be affected. Customized settings like login information may not be stored if cookies are restricted.
For more information, take a look at your browser's help pages relating to cookie management in their products:
Disclaimer
We may update this Cookie Statement from time to time in order to reflect, for example, changes to the cookies we use or for other operational, legal or regulatory reasons. Please therefore re-visit this Cookie Statement regularly to stay informed about our use of cookies and related technologies. For more information relating to the cookie policy, you may contact privacy@zohocorp.com.